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WEBSITE TERMS & CONDITIONS

1. INTRODUCTION

1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


2. ORDERING FROM ROCHE

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. If for any reason we do experience problems with the supply of certain products we may supply a substitute of the same or better quality at the same price to avoid any lengthy delays. If this is the case, we will inform you of this, and if you are not happy with the replacement or substitute you can cancel the order or wait for the item to come into stock.


2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.


2.3 We may refuse to accept an order:
(a) where goods are not available (though in this instance we would endeavour to supply a substitute of the same or better quality at the same price)
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.


3. PRICING

3.1 All prices exclude VAT (where applicable) at the current rates.


3.2 VAT at the current rate is added at the checkout stage, along with any relevant carriage charges.


3.3 Our prices are reviewed regularly and we reserve the right to amend without prior notice.


4. CANCELLATION, RETURNS & DELIVERY

4.1 Cancellation Policy: You have the right to cancel your order at any time before the delivery of your order by e-mailing us at orders@rocheav.co.uk or phoning us on 01422 310 193.
In the event of you cancelling your order before we despatch your order we will issue you a refund for the total value of your order including any carriage charges. We will refund you within 7 days of the cancellation of your order. If you contact us whilst the goods are in transit, you must refuse the delivery. In this instance we reserve the right to deduct the carriage charge from your refund.

4.2 Returns Policy / Cooling Off Period: If for any reason you wish to return a product in perfect working order, we provide a 14 day returns policy as long as the item is returned in an unopened, resaleable condition. Returns need to be made within 14 days from the purchase date and the buyer is to cover the return costs. You would need to contact our Customer Services team on 01422 310193 or email support@rocheav.co.uk to obtain a return reference number (PID). Once you have this reference you can arrange the return of the item/s. Upon receipt of the item it will be inspected to ensure it has been returned in an unopened, resaleable condition and if so a full refund is processed. Please be aware that for Special Order items a restocking fee may be applicable. Please note: Returns will not be processed without a valid returns reference number, so you must first contact our Customer Services team to obtain a number.

4.3 Deliveries must be checked upon receipt to ensure there is no damage from transit. If the packaging is damaged the delivery should be refused or signed for as such. Any damage to the goods must be reported immediately. If we are unable to report this to the courier on the same day they will not accept a claim and we will be unable to replace the goods.



5. WARRANTY
As a general rule, unless otherwise stated, a 12 month warranty is provided on all of our products. In addition to this we are also able to offer Exclusive extended warranties across a large range of products, giving you further peace of mind. Please be aware that some warranties and offers are only available to Education Sector customers, while every effort is made to clarify this on the product page you may wish to check with a member of our sales team prior to ordering. If we are unable to offer the advertised warranty to your particular sector we will of course inform you as soon as possible. As part of our Exclusive Hitachi Projector Warranty package we are also able to offer a Free lamp with most projectors. Please be aware that the lamp may be supplied in the form of a voucher as opposed to an actual physical lamp.


6. WEBSITE ACCESS
6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


7. VISITOR MATERIAL AND CONDUCT
7.1 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.2 You may not misuse the Website (including, without limitation, by hacking).
7.3 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.


8. REGISTRATION
8.1 To register with www.rocheav.co.uk you must be over eighteen years of age.
8.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
8.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
8.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


9. DISCLAIMER
9.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. It is advised that you cross reference with the official manufacturers website regarding product specification. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.


10. LIABILITY
10.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
10.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
10.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
10.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


11. GOVERNING LAW AND JURISDICTION
11.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
11.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


12. PRICE MATCH PROMISE
We will always see what we can do on pricing but the Price Match Promise is based on like-for-like quotations as opposed to online/high-street stores such as Amazon.


13. MISCELLANEOUS
13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

14. IMAGES AND RESOURCES

Product images sourced from manufacturers / distributors where possible. Selected other images / resources / vectors / logos sourced from Freepik.


Please contact us to obtain a copy of our general terms and conditions.