ROBOTICS
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A comprehensive range of award
winning service, delivery, advertising
& cleaning Robots...
Robots can play a vital role in transforming your business, from attracting new customers and providing better customer service, to massive operational cost efficiencies and repeat revenue opportunities. Pudu Robotics are the world leader for indoor service, delivery, and advertising robots. With the huge challenges in Hospitality and Retail around staffing, increasing costs and lower footfall, Pudu service robots can address all of these pain points and bring huge benefits to your organisation.
Sample Pudu Case Study: University Bar
Problem
Previously, the bar's kitchen, located 75m away across a large dining hall, caused lots of logistical issues. Staff members had to leave the bar unattended to collect the prepared meals - this was especially challenging when only one staff member was present. Additionally, the manual clearing of tables for dirty dishes and glasses was time-consuming, slowing service turnover.
Solution
To resolve these issues, the Pudu Robotics Bellabot service delivery robot was implemented. Now, when an order is placed, the bar staff send the robot to a waiting area outside the kitchen. Upon meal readiness, the kitchen staff place the food on the robot, which then delivers it directly to the customer's table. The robot also aids in clearing tables by collecting dirty dishes & glasses and transporting them back to the kitchen.
Results
Integrating the robot has significantly enhanced service delivery and operational security & efficiency. Staff members no longer need to abandon their posts to fetch meals, which was a huge security concern when there was only 1 member of staff on duty. The bar & cash register could be left unattended for minutes at a time. The staff can now focus on serving drinks & taking further orders while not having to leave the bar unattended.
Conclusion
The use of Bellabot in the bar has not only addressed logistical and security challenges, but also introduced an element of innovation that has boosted customer engagement. The robot has sparked student interest, adding an element of novelty & excitement to the bar experience. This use case exemplifies the potential of technology to efficiently solve operational problems while simultaneously enhancing the customer experience.
Sample Pudu Case Study: University Cafe
Problem
Prior to the implementation of the current system, the cafe used a number card system which proved to be ineffective and inefficient. Servers often struggled to locate customers, as number cards were frequently obscured or misplaced. Additionally, the manual clearing of tables with limited staff resource created a bottleneck in customer turnover.
Solution
The Pudu Robotics Bellabot was deployed - a cutting-edge robotic solution for efficient food delivery. The Solus Gen2 Table Tracking System was also integrated, enhancing the dining experience by notifying servers of the table number where customers are seated through a user-friendly terminal at the food serving point. The Bellabot not only streamlines food delivery but also assists in clearing tables by transporting dirty dishes, enabling faster turnover for accommodating more customers.
Results
The system's implementation has significantly enhanced service delivery and operational efficiency. Locating customers for food delivery is now seamless, and the robot's assistance enables multiple covers to be served simultaneously. The system has alleviated staff pressures, fostering a more enjoyable working environment where employees have the time to interact with customers and provide exceptional service. Additionally, Bellabot has become a standout feature, attracting University students and subsequently driving increased customer traffic.
Conclusion
Integrating technology into the café's operations has not just streamlined food delivery and tableclearing but has also elevated the overall customer experience. Alleviating staff from the pressures of running food and clearing dishes contributes to their happiness and allows for more meaningful customer interactions, thereby enhancing the overall customer experience. The success story of the café at this university makes a compelling case for embracing robotics and tracking technology in the food service industry.
Product Spotlight
Pudu Robotics' BellaBot is a state-of-the-art service robot designed to revolutionize the hospitality and restaurant industry. With a charming cat-like design, BellaBot is not just a functional marvel but also a delightful companion, enhancing customer experiences in several ways.
Efficient Delivery
BellaBot is equipped with precise navigation and versatile tray layouts, ensuring smooth and efficient delivery of food and beverages in restaurants and hotels.
Obstacle Avoidance
With advanced artificial intelligence, BellaBot can detect and avoid obstacles in its path, ensuring safe and seamless operation.
24/7 Operation
Equipped with quick swap battery packs with charging ports, BellaBot has a runtime of up to 12hrs on a single charge. The addition of a second battery allows for 24/7 operation.
Interactive Screen
Boasting an interactive touch screen and touch sensitive ears, BellaBot responds to touch with adorable expressions, providing an engaging customer experience.
Browse the Pudu Range
BellaBot Pro
Service delivery robot. Standard unit with adapter and battery.
Weight: 90 kg
Dimensions: 69 × 68 × 150 cm
HolaBot
Service delivery robot. Standard unit with adapter and battery plus 4G Watch * 3pcs are included.
Weight: 89 kg
Dimensions: 69 × 68 × 142 cm
CC1
Cleaning Robot Standard unit with adapter and battery. Charging Pile is not included.
Weight: 85 kg
Dimensions: 74 × 66 × 90 cm
PuduBot 2
Delivery and Marketing robot. Standard unit with adapter and battery. Charging Pile is not included.
Weight: 37 kg
Dimensions: 70 × 66 × 149 cm