2018 Customer References:
At Roche AV we pride ourselves on an outstanding service, bespoke to every customers needs. But don’t just take our word for it…
'Highly recommend them'
‘I used Roche Audio Visual for the first time a few weeks ago when purchasing two Epson projectors. They advised me on the model to buy that would best suit the room it was going into and then they gave me a great price.
I received the Projectors the next day and they worked like a dream. I would highly recommend them and look forward to using them again.’
Dean Christodoulides | Lucton School | November 2018
Pre and Post sale have been excellent
‘Attention to details and customer service both pre and post sale have been excellent. I called up well after 17:30 one Friday to urgently order a new projector and someone picked up and then checked and reserved stock for me so I could come and pick it up first thing Monday morning and as promised it was there waiting for me on Monday.’
Andrew Turnbull | ECSC Group | November 2018
'couldn't have been more helpul'
‘I found them online and asked them to provide a quote for a specific device I needed quickly. They sent the quote and raised the order the same day and I had the hardware within 2 days.
I then asked them for some technical advice for some additional hardware which they were only too happy to provide. Due to a mistake on my part, I ordered the wrong device from them, but they couldn’t have been more helpful in ordering the correct device and arranging the return and credit of the original.’
Jamie Waller | Puma | November 2018
‘Support during purchase and all thru delivery and installation was very good. Would be happy to order more from Roche.’
Marta de Souza | Bromley Adult Education | October 2018
"Quick and Simple"
‘Installation was quick and simple, showed up on the day arranged and it was all done within a few hours. Thanks!’
David Newton | The Kimberley School | October 2018
‘Excellent service – was kept well informed throughout the whole process, the product was delivered when I was told it would be and was exactly what I was looking for.’
Dave Smith | Shutterstock | September 2018
“Your service has always been fantastic and your company is our first point of contact when we have the finances and need for this sort of equipment. You have always been very helpful with information, advice and quotes and your orders are always processed and delivered quickly and accurately”
Karen Pawlak | Priorsford School, Scotland | September 2018
"Excellent company to deal with"
‘Excellent company to deal with. Needed a specialist projector mount for some old AV stock, my query was dealt with extremely promptly and of course the mount was available.’
Chris Stott | Upton-by-Chester High School | August 2018
'Quality products at a reasonable price'
“Exemplary, Excellent customer service both by phone and email. Both were always answered promptly. The member of staff ensured we were buying fit for purpose products. We are a charity and they really understood the need to buy quality products at a reasonable price. I always spoke to the same person. The delivery and invoice were both efficient. I’m thrilled with the quality and ease of use of the products purchased.”
Anne Aves | John Aves Educational Project | August 2018
"Fast and Fab Service!"
Nilesh Surti | Redmoor Academy | August 2018
'We recommend you for speed, price and efficiency'
Martin Reifer | Reifer Group of Companies | August 2018
"I will be using them again"
“Roche AV were very informed and helped me through my purchase decision, offering advice and alternatives to which projector we would need for our business. I would highly recommend them as a supplier and I will be using them again in the future.”
Alex Cherry | Weston Park Farms | August 2018
"Thorough and very helpful"
“The screens and other items were delivered as expected. Installation of screens was very good. Installers were thorough and very helpful. They made sure the screen brackets were securely fastened to the wall. Wall plates were tested and the equipment works very well. I have no reservations about using your services again.”
Roger Holroyd | North Halifax Grammar School | August 2018
"Excellent service from quote to installation. Brilliant job!"
Chris Wordsworth | Manvers Lake | August 2018
"Excellent as always"
“Service from Roche AV was excellent as always. Prompt and informative communications, it’s good to know there is always a “real person” to contact and speak to direct if needed. Would highly recommend you to any colleagues looking for similar products”.
Malcolm Galloway | Holmfirth High School | August 2018
"Good service, prompt email replies and goods delivered when promised."
Scott Graves | High School of Dundee | August 2018
'I received first class customer service…'
“I received first class customer service from Roche AV. As a company they also show a great commitment to supporting local communities & charities.”
Paul Neimantas | Gambian Schools Trust | July 2018
'Absolutely love it!'
‘Thank you Roche AV for delivering our new SMART interactive board. I absolutely love it and can’t wait to use it. I really think that it will enrich the children’s learning and bring the classroom into the 21st century!’
Jack Sharpe | Beedon C of E School | July 2018
‘Many thanks for wonderful service. I have been fully supported by Roche throughout this initial order. I am glad that I followed the advice of the IT team at Pool Academy and dealt with your company.’
Peter Brady | Mount Bay Sailing Club | June 2018
'Reliable and quick.'
‘Good quick service when we purchased some software. Pleased with the level of service we received. Thank you.’
Ophelia Cohen | University of Leeds | June 2018
'We would definitely recommend Roche AV'
‘The work from Roche throughout the project was very impressive. Their project manager was hands on from the beginning and provided us with the perfect solution in the SMART interactive displays. The turn-around of just 18 days to complete the install before the start of term, is testament to their team of engineers who worked around the clock to get the job done. Across all sites, the feedback from teachers and students has been fantastic. We would definitely recommend Roche AV, and the SMART touchscreens for anyone looking for a professional teaching solution.’
Richard Shaw | White Rose Academies Trust | May 2018
‘I’d like to just say thank you so very much, I’m very impressed and I know where to come in future. It was a pleasure chatting yesterday getting advice and the service that you provided, I would highly recommend you to others.’
Rachel Clover | St Edmundsbury Cathedral | May 2018
''Would Highly Recommenced Using Roche'
‘Roche were on hand to help and offer support, guidance and bringing different devices out to the school for us to use.
We would highly recommend using Roche and using the Sahara M-Touch screens.’
Sarah Chapman | Federation of Abbey Schools | May 2018
'Excellent service and arrived quickly'
Matthew Redmond | Wyvern Academy | May 2018
'A Pleasure to do business with'
‘Roche AV are a pleasure to do business with. Quotation requests are responded to promptly and orders fulfilled as quickly as possible. You have the name of the person you are dealing with so communication is personal and clear.’
Jon Willis | Solent University | May 2018
'Roche are second to none'
“Here at the University of Sunderland we had a need to create 7 additional seminar rooms. Our intention was to create a system that was very simplistic from a user perspective but didn’t compromise on the technology. The end result is an intuitive cost effective system which requires very low maintenance and delivers an excellent end result. The engagement and installation from Roche is second to none.”
Phil Beardmore | University of Sunderland | March 2018
'Very helpful Staff'
‘Very helpful staff who assisted to make sure I was ordering the right item for my needs. They also made sure I got it at the best possible price. I will definitely use this company again.’
Kat Clayton | The Ferrers School | May 2018
‘Great Service from Roche AV – pricing is always competitive and delivery quick.’
Leigh Kirk-Harris | Royal Welsh College of Music & Drama | May 2018
‘The staff were very approachable and always there to help.
The delivery process was very quick and overall the service was very good.’
Samantha Hearne | Ceredigion County Council | May 2018
‘The service was amazing, the delivery was very quick and the price was also the best, will be using you again in the future!’
Darryl Horn | NHS Hertfordshire | May 2018
'Go the extra mile'
‘Very helpful company. Efficient and prompt delivery. A company that goes ‘the extra mile’. Would definitely use again.’
Robert Dawes | Oxford Road Baptist Church | April 2018
“Your service was excellent, no question was a bother for you to reply. Your advice for the best value for money was appreciated very much. Glad to say that your first class attention to customers has not changed – since it was about 14 years that we placed our last order with you – the reason for this was quality of equipment!”
Ron Williams | Capel Salem Chapel, Wales | April 2018
‘Excellent 5 Star service! The communication has been very good, which is most important. The helpful staff accommodated my various requests and delivery was quick.’
Andrei Branea | Bath Spa University | April 2018
"Great service and helpful advice. Hope to use again for all our AV needs"
Russ Le Puill | St Peter’s C of E Aided School | March 2018
“Thank you for sorting this for me on short notice! Your engineers came to do the installation yesterday. They did a fantastic job, were very professional, and completed the work in good time. We’ll definitely consider using Roche again based on our recent experiences with your company.”
Laurence Furno | Loughborough College | March 2018
"Product, price and service all very good!"
John Mann | Scottish Borders Council | March 2018
"Excellent & Prompt Service"
“I just wanted to say thank you for an excellent and prompt service. I will recommend you to others in the future.”
Sarah Vockins | Brimpton Primary School | Feb 2018
"A Pleasure To Work With"
‘Your engineers were extremely professional and a pleasure to work with – I’d have no hesitation to have them carry out further work in the future. There was a slight problem with the connections but your engineers were keen to find a solution and advised on how to overcome this. I just wanted to thank them for a job well done.’
Nigel King | Chase Lane Primary School | Feb 2018
‘Found these guys on google while searching for a projector. Couldn’t be happier, ordered around 2pm, the projector came the next morning. High quality product, high high quality service.’
Vish Premachandran | Pop Telecom | Feb 2018
‘We approached Roche for a quote on a projector we were looking to buy. The Customer service was very pleasing and they offered to reserve a unit for us, as well as offering the most favorable pricing. We wouldn’t hesitate to approach them for further AV’
Dave Smith | Burstow Primary School | Feb 2018
‘It has been the best ever experience when buying. I wanted to get the projector on a very tight deadline.
Roche AV took care that the projector arrived on time.
I was updated a few times a day about the progress of the delivery. It is so rare these days.’
Majiec Nowakowski | Codecamps | Feb 2018
‘The customer service and after sales care is top-notch and communication was thorough throughout. I would highly recommend using them whether it be for small consumer level products to add to a current AV system or for specifying and building a complete professional AV system. We hope to continue working with them for a long time due to their “personal touch” philosophy.’
Robert Prendergast | Liverpool School of Tropical Medicine | Feb 2018
"Courteous & Professional"
“Just a quick email to say thanks for the prompt installation. Your installation engineers were extremely courteous and professional. I would have no hesitation in recommending Roche AV to any of my colleagues.”
Dave Hughes | Lower Kersal Primary School | Jan 2018
‘Roche were extremely helpful with all our questions. Our order was processed and with us in 24 hours. We’re very happy with the product they recommended, suits our needs perfectly.’
Marysa Dowling | Photographer | London | Jan 2018
‘I would like to say your engineers who visited to install 6 touchscreens were very helpful and did a great job. They made sure everything was working properly and showed the user how to operate the system. Once finished they cleaned up after themselves and left the room as they found it. When we ran into difficulties they worked with the school to find a solution and completed all installations’.
Khay Islam | Brunswick Park Primary School | Jan 2018
"Always a Pleasure"
‘Great company to deal with, made up of friendly people always willing to go the extra mile. Always a pleasure doing business!’
Andrew McRobbie | University of Falmouth | Jan 2018
‘The engineers did an excellent job, everyone was well impressed with both them and the new Projector. The screen is brighter and the little ones can reach most of the board with their grubby fingers now’
Andy Smith | St Margaret’s CE Primary School | Jan 2018
"Kind & Helpful"
‘I contacted this company for advice about smart boards. My 13 year old autistic son, was desperate to have one of his own but at over £1000+ this was unrealistic!
Roche AV were brilliant, they said that they would be happy to donate one of their older models for free!
So kind and helpful…what a fantastic company.
Thank you…he loves it!’
Rachel Bradley | Huddersfield | Jan 2018